Shipping & Returns

At Futurelayer Tech, we want you to feel confident when ordering your 3D printing equipment and accessories. If you have an issue with your order, our support team is here to help as quickly as possible.

How to Contact Us

If you need to report an issue with your order, please contact us:

Email: support@futurelayertech.com
Phone: 0333 070 7319

Please have your order number ready and clearly explain the issue. Where appropriate, we may ask for photographs or other information to help us resolve your request.

Delivery

Futurelayer Tech printers, components, and materials are precision-engineered and packaged to exacting standards to ensure they arrive in perfect working condition.

• We currently deliver to addresses within the United Kingdom only.
• All orders are shipped via reputable, fully-tracked courier partners, selected for their reliability in handling precision equipment.
• Orders placed before 12:00pm, Monday to Friday, are dispatched the same day, for next-working-day delivery.
• Orders placed after 12:00pm, or over the weekend, will be dispatched on the following working day.

Given the nature of our products, larger printer units may be subject to specialist courier handling; where this applies, we will contact you directly with delivery details.

Returns

We stand behind the quality of every product we ship. The scenarios below outline how we handle the most common return circumstances. Always contact us before returning the product.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us as soon as possible.

Once the issue has been confirmed, we will arrange the appropriate return and replacement at no additional cost to you.

Damaged Items

Please check your delivery as soon as it arrives.

If your parcel or product appears damaged on delivery, please notify the courier where possible and contact Futurelayer Tech promptly with details of the damage. Photographs of the packaging and damaged product may be requested to help us process your claim.

For the quickest resolution, please report any visible delivery damage as soon as possible after receiving your order.

Faulty Products

Should you suspect a fault with any printer, part or material:

• Contact our team first to obtain a returns authorisation before sending any item back to us.
• Once received, our technical team will carry out a full diagnostic assessment.
• Fault confirmed: a full refund or replacement will be issued, including original shipping costs.
• No fault found: a handling charge of £10, plus return shipping costs, will apply.

You have 14 days from the date of delivery to report a suspected fault.

For compatibility-related returns (including filaments, resins, and consumable materials), items must be unopened, unused, and returned in their original packaging to qualify for exchange. Re-shipping charges will apply in these instances.

Changed Your Mind?

If you have simply changed your mind about your purchase, you will have 14 days for cancellation and return the products.

Please contact us before returning an item so we can provide the correct return instructions.

Products should be returned safely and in their original packaging and in a condition consistent with the permitted inspection of the goods.

Some products may be subject to specific exclusions or conditions under applicable consumer legislation.

Return Shipping

Where an item is returned because it is faulty, damaged or incorrect, Futurelayer Tech will cover the cost of both the collection and the re-delivery of the replacements.

For change-of-mind returns, return delivery costs will be the customer's responsibility.

Conditions Applicable to All Returns

• Items must be returned in fully re-sellable, original condition.
• Only unused and unopened items can be accepted for return. Products that have been used, installed, or have had seals broken cannot be refunded or exchanged.
• Items returned in a damaged condition, where the damage has occurred after delivery, cannot be refunded or replaced under any circumstances.

Refunds

Once a return has been received and assessed, we will confirm the outcome and process any applicable refund or replacement.

Refunds will normally be made using the original payment method.

Need Help?

We believe returns should be straightforward. If you're unsure whether your order qualifies for a return or you're experiencing a problem with your 3D printer, get in touch before sending anything back.

Our team will help you find the right solution.

Futurelayer Tech
3D Printers & Accessories
Email: support@futurelayertech.com
Phone: 0333 070 7319